Send Your Enquiry Through The Form
Tell us what you need and our team will come back with the next steps. The form is the best way to start a new die, request a repeat order, or ask for advice on a current job. If you need a quick answer, include as much detail as possible the first time so we can assess the job without delay.
- Your company name and the town or suburb for delivery
- What you need made: brass die, magnesium die, embossing plate, or alterations
- Artwork files or a clear description of the design
- Material type, substrate, and any sample impression notes
- Preferred turnaround time, especially for urgent work
What To Include For Accurate Pricing
Good information helps us quote properly and avoid back-and-forth. Please mention size, quantity, repeat order details, and whether the job is for offset, flexo, or print finishing. If the die must match an existing set, add the old job number or a photo of the current impression so we can check spacing and fit.
- Die size in millimetres or centimetres
- Number of dies or plates required
- Artwork files in the clearest format available
- Any counterforce or matching requirements
Where We Work From And Where We Deliver
We are based in Industria, Johannesburg and support clients in Johannesburg, Pretoria, Durban, Cape Town, Gqeberha, Bloemfontein, Polokwane, and Mbombela. Jobs are packed carefully for courier dispatch, with attention to protection during transit and the handling needed for precision tooling. If your business sits near the coast or in a busy industrial area, we can advise on storage and care too.
Whether you are a print finisher, packaging house, or trade supplier, we handle orders for small runs and repeat production with the same attention to detail.
Typical Response Times
Most enquiries receive a reply on the same working day, often within a few hours during business time. Urgent jobs are assessed as soon as the form comes through, and we will let you know if artwork needs correction before engraving starts. During busy periods we still keep clients updated, so you know where your job stands.
- Artwork checks and job assessment
- Quote confirmation and production approval
- Urgent turnaround where the schedule allows
- Dispatch updates once the job is packed
Support For Repeat Orders And Alterations
If you are reordering a previous die, include the old reference number and any changes to the layout, wording, or size. We also assist with cleaning, damage assessment, die alterations, and sample impression advice. This is useful when a job has been handled often and needs a fresh check before the next run.
For repeat work, it helps to attach the latest artwork or revised proof so we can keep the job accurate and avoid costly mistakes.
What Happens After You Submit The Form
Once your enquiry arrives, our team reviews the details, checks the artwork, and confirms what is needed for production. If anything is missing we will ask for it before proceeding. That keeps the job moving and helps us plan engraving, packing, and dispatch properly.
- Review of your enquiry by the support team
- Artwork and job spec check by production
- Quote or next-step feedback
- Couriers arranged for approved jobs
We aim to keep the process straightforward, with clear feedback and practical guidance from first contact through to delivery.