How We Support Your Job From First Query
When a job comes in, we look at the artwork, the finishing method, and the paper or board grade before we start cutting. That helps us pick the right brass or magnesium solution for the work, whether it is offset, flexo, or packaging finishing. We keep the process straightforward so you know what is happening at each step.
If you are unsure about line weight, depth, or impression, send the artwork through our enquiry form and we will check it before production. Small corrections at the start save time later and help avoid costly rework.
- Artwork checks for line clarity and readability
- Advice on die type and likely impression depth
- Guidance for repeat runs and reorders
- Support for urgent turnaround where timing is tight
Die Design and Engraving Guidance
Good die making starts with clean artwork and a clear understanding of how the finished piece must print. Our production team checks line thickness, spacing, registration and any fine detail that may be affected during stamping or embossing. That is especially important on coated stock, textured board and jobs with tight fold areas.
We also assist with counterforce matching, so the die and its matching board or plate work together properly. If your current setup is giving weak hits, crushed detail, or uneven pressure, we can advise on what needs changing before the next run.
- Counterforce matching for cleaner impressions
- Advice on fine detail and small text
- Support for multi-part packaging jobs
- Die alterations for updated artwork or revised layouts
Repeat Orders, Filing And Fast Reorders
Many clients need the same die again months later, so we keep job records filed for easy repeat ordering. That means less back and forth and a faster start when you need a replacement or a second run. We can also check whether the old file still suits the current artwork, since print files often change over time.
For recurring work, having the job history on hand makes it easier to compare new requirements with the original specification. It also helps when you need a quick confirm on size, location, or finish details, especially if the original job was completed a while back.
- Job filing for repeat production
- Quick reference for past dimensions and specs
- Support for revised logos or amended copy
- Practical advice on whether a clean repeat is possible
Cleaning, Damage Assessment And Repairs
Dies and embossing plates can pick up wear from repeated use, storage conditions, or mishandling in transit. We offer cleaning and damage assessment so you know whether the item can be returned to service, altered, or remade. In humid coastal areas and busy production spaces, keeping tooling in good condition matters more than people expect.
If a die arrives with dents, bent edges, or scuffing, we will assess the damage and advise on the next step. Sometimes a small alteration is enough, other times a replacement is the safer choice, especially where registration and detail are critical.
- Damage assessment for wear, bending and scuffing
- Cleaning support to improve working condition
- Advice on repair versus replacement
- Checks before dispatch back to your plant
Packing And Courier Dispatch Nationwide
We dispatch from Industria, Johannesburg to print finishers and packaging houses across South Africa, including Pretoria, Durban, Cape Town, Gqeberha, Bloemfontein, Polokwane and Mbombela. Each job is packed to reduce movement in transit and protect the working face of the die or plate. That matters when equipment is travelling long distances and handling conditions vary.
Our dispatch process is designed for real production schedules, not loose estimates. If you have a deadline linked to a press booking or a launch date, tell us early so we can plan the packing and courier handover properly.
- Careful packing for local and national courier runs
- Dispatch coordination for urgent jobs
- Protection against transit damage and surface marks
- Updates from loading to handover
Speak To The Right Person For The Job
Our support team works closely with production, engraving, prepress and dispatch so your query reaches the right person quickly. Whether you need help with an artwork check, a sample impression question, or a repeat order, we keep the process practical and direct. No need for long explanations if a simple file or photo will answer the question.
From Johannesburg to the rest of the country, clients use the enquiry form on our contact page when they need support. We will take it from there and come back with the next step, whether that is a quote, a file check, or advice on turnaround.