Who Controls Your Personal Information
Hot Stamping Dies is based in Industria, Johannesburg and provides brass and magnesium hot-stamping dies, embossing plates and related print finishing services to clients across South Africa. For the purposes of POPIA, the operator responsible for the processing of personal information on this site is Astros Marketing (Pty) Ltd, acting on behalf of the business. This policy applies when you submit an enquiry, request a quotation, send artwork, arrange courier collection or engage us for repeat work, alterations, or urgent turnaround.
We only collect personal information that is reasonably needed to deal with your request, manage the job and keep proper records. If you give us information about another person, you confirm that you are authorised to do so and that the information is accurate and up to date.
Information We May Collect From You
The information we process depends on the nature of your request, but may include contact details, company details, delivery addresses, artwork instructions and billing details. In some cases we may also receive technical information from your device when you use the contact form, such as your IP address, browser type and basic usage data.
- Name and surname
- Company name and role
- Contact number and email address submitted through our form
- Physical and courier delivery address
- Artwork files, notes and job specifications
- Invoice, payment and account records
Why We Use Your Information
We use personal information to respond to enquiries, prepare quotations, confirm artwork details, produce dies and embossing plates, arrange packing and dispatch, and keep a record of completed jobs. We may also use it to manage repeat ordering, assess damage, advise on sample impressions, and carry out die cleaning or alterations where requested.
Where necessary, we may use your information to comply with legal, tax and accounting obligations, resolve disputes, or protect our legitimate business interests. We do not use your information for unrelated purposes without a lawful basis.
- To provide the service you requested
- To confirm specifications and reduce errors
- To arrange nationwide courier delivery
- To manage invoicing, records and administration
- To meet legal and regulatory requirements
Sharing Details With Service Providers
We may share limited personal information with trusted third parties where this is necessary to complete your job, such as courier services, payment processors, IT support providers and professional advisers. These parties are required to handle information responsibly and only for the purpose for which it was shared.
We may also disclose information where the law requires us to do so, or where it is needed to protect our rights, property, staff or clients. We do not sell personal information. Any transfer outside South Africa will only happen where appropriate safeguards are in place and the receiving party is bound to protect the information properly.
How We Store And Protect Records
We take reasonable technical and organisational measures to secure personal information against loss, unauthorised access, alteration or disclosure. These measures may include access controls, secure record keeping, routine backups and restricted handling of job files and customer records. As a practical matter, some information must be retained for long enough to deal with reorders, warranties, printing issues and accounting requirements.
No method of transmission or storage is completely risk free, but we work to keep information accurate and protected. If a security compromise affecting your personal information occurs, we will take the steps required by law and notify affected parties where necessary.
Your Rights Under POPIA
You have rights in relation to your personal information, subject to the law and any record keeping duties that apply to us. You may ask for access to the information we hold about you, request correction of inaccurate details, object to certain processing, or ask for deletion where we are no longer required to keep the information. You may also withdraw consent where processing depends on consent, although this may affect our ability to complete a job.
- Request access to your personal information
- Ask us to correct or update incorrect details
- Object to certain processing where allowed by law
- Request deletion where retention is no longer required
- Lodge a complaint with the Information Regulator if needed
To exercise these rights, please use the enquiry form on our contact page and provide enough detail for us to verify your request and respond properly.
Retention, Cookies And Policy Changes
We keep personal information only for as long as needed for the purpose for which it was collected, or for as long as the law requires. Job files, quotation records, delivery details and related correspondence may be retained for business and legal reasons, especially where repeat ordering or dispute resolution may arise later.
Our site may use basic cookies or similar tools to improve form functionality and help us understand how visitors use the site. You can manage cookie settings through your browser, although some functions may not work as intended if cookies are disabled. We may update this policy from time to time to reflect legal, operational or service changes. The latest version will apply from the date it is published.